Privacy Policy

Arabian Gulf Experiences ("we", "our", or "us") is committed to protecting the privacy and security of the personal information of our users. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our site or use our online platform and services, including luxury travel planning, bespoke tour packages, visa assistance, VIP concierge services, private desert safaris, yacht charters, exclusive hotel bookings, premium ground transportation, and corporate travel services. We process your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where it applies to our processing activities.

Information We Collect

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our site or online platform, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and our services, the choices you make, and the products and features you use. This may include:

Personal identification details: Such as your name, date of birth, nationality, and passport or other identification information required for travel services.
Contact information: Such as your physical address, email address, and phone number.
Payment information: We collect information necessary to process payments for services purchased, though sensitive payment card details are processed securely by third-party payment processors.
Travel details and preferences: Such as your travel dates, destinations, accommodation preferences, dietary requirements, health information relevant to travel safety or arrangements, and any specific requests or needs for your trip.
Visa and immigration information: Information required for visa applications and immigration processes.
Inquiries and communications: Records of your interactions and communications with us.
Other information you choose to provide: Any other information you submit voluntarily through our site or online platform.

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate our site or online platform. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our service, and other technical information. This information is primarily needed to maintain the security and operation of our service, and for our internal analytics and reporting purposes.

How We Use Your Information

We use the personal information we collect for various purposes related to providing and improving our services, based on lawful bases as required by applicable law:

To provide and manage our services: To plan, book, and manage your travel arrangements, including booking flights, hotels, transportation, tours, and other services.
To process transactions: To process payments for the services you purchase.
To communicate with you: To respond to your inquiries, send you updates about your bookings, and provide customer support.
For visa assistance: To facilitate visa applications on your behalf.
To personalize your experience: To tailor our service offerings and your experience based on your preferences.
For marketing and promotional purposes: To send you marketing and promotional communications about our services that may be of interest to you, based on your consent where required.
To improve our services: To understand how our service is used and to develop new products, features, and functionalities.
For security and fraud prevention: To maintain the security of our service and prevent fraudulent activities.
To comply with legal obligations: To meet our legal and regulatory requirements.

How We Share Your Information

We may share your personal information with third parties in the following situations:

Service Providers: We share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include hotels, airlines, transportation companies, tour operators, visa processing agencies, payment processors, and IT service providers. We only share the information necessary for them to perform their services.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
Vital Interests and Legal Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities, or as evidence in litigation in which we are involved.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
With Your Consent: We may disclose your personal information for any other purpose with your consent.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. This helps us understand how you use our site, personalize your experience, and potentially serve you relevant advertisements. You can control the use of cookies through your browser settings.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

Right to Access: The right to request access to your personal information and obtain a copy of the data we hold about you.
Right to Rectification: The right to request correction of any inaccurate or incomplete personal information we hold about you.
Right to Erasure: The right to request the deletion or removal of your personal information under certain circumstances ("right to be forgotten").
Right to Restriction of Processing: The right to request that we restrict the processing of your personal information under certain conditions.
Right to Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Object: The right to object to our processing of your personal information based on our legitimate interests or for direct marketing purposes.
Rights related to automated decision making: The right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws. You also have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information infringes applicable law.

International Data Transfers

Your information, including personal data, may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. Arabian Gulf Experiences is based in the UAE, and your information will be processed there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

Links to Other Websites

Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our service is not directed at anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from anyone under the age of 16 without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our privacy policy from time to time. The updated version will be indicated by a revised date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

Contact Us

If you have questions or comments about this privacy policy, you may contact us at our company address:

Arabian Gulf Experiences
18th Floor, Prism Tower,
Al Khaleej Al Tejari 2 Street,
Dubai, Dubai,
00000, UAE